Founded in 2000 as Innogy plc, the Innogy group is one of Europe’s largest gas and electricity supply companies. npower is the retail area of the company and is now one of the UK’s big 6 energy suppliers. The other two areas are renewables and grid and infrastructure. Now part of the E.ON UK group after a failed SSE/npower merger in 2018, npower serves around 5.1 million customers across residential and business energy sectors.
npower is committed to helping customers and their communities as well as investing in newer, renewable energy sources such as wind farms and hydroelectric power schemes
npower has charitable achievements including donations to Macmillan and they also have the npower Energy Fund. The Energy Fund aims to help domestic customers who are facing hardship and struggling. The help offered is by way of a grant to help pay for gas and electricity (there are criteria to be met) or by supplying replacement white goods for those in a poor condition or broken. npower is committed to helping those in hardship and offer many different options to help you overcome energy debts and be able to afford energy for your home.
You can contact Npower via phone, post, social media, and webchat.
To write to Npower you will need to use one of the following addresses.
General Details – Npower, PO Box 177, Houghton le Spring, DH4 9AQ
Head office – Npower Group Ltd, Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB
Energy efficiency support – Npower Group Ltd, PO Box 115, Peterlee, SR8 9DL
Boiler and heating support – Customer Relations Team, Npower, PO Box 130, Worcester, WR4 9ZX
Electricity and gas complaints – Npower Group Ltd, PO Box 177, Houghton le Spring, DH4 9AQ
Boilers and heating complaints – Customer Relations Team, npower, PO Box 130, Worcester, WR4 9ZX
Phone Numbers for npower;
0800 073 3000
0330 100 3000
Calls are free to npower from a landline but mobile charges may vary depending on your phone provider. Lines are open from 8 am to 8 pm Monday to Friday and 8 am to 6 pm Saturday.
You can contact Npower via their online webchat service from 7 am to 11 pm Monday to Friday and 8a m to 8 pm Saturday.
Try our energy switching service today and see how much you could save.
It’s easy to compare nPower Energy tariffs against other leading suppliers.