EDF Energy

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EDF energy offers a range of gas and electricity tariffs, and they pride themselves on their excellent customer service, competitive prices, and their low-carbon technologies. As a gas and electricity supplier, they are a popular choice for many, with potential savings of up to £450.42 per year for those who make the switch.

EDF energy is proud to be the UK’s largest provider of low-carbon electricity and is committed to using those renewable technologies that can bring about a greener future for all of us.

EDF: What You Need To Know

In customer surveys conducted by Which?, EDF has ranked joint 22nd out of 31 energy companies and has received four-star ratings from its customers for its bills.

By volume, EDF is the biggest supplier of electricity in Great Britain and is the largest supplier of electricity to the country’s businesses.

They work to a framework known as ‘The Better Plan,’ which is focussed around sustainability, efficiency, and ethical responsibility.

Within their framework, the following is promised.

Better lives – EDF has promised to ‘transform people’s lives with skills and job opportunities.’ They are doing this by investing in training, job creation, and educational programmes, and they are working hard to close the equality gaps that are prevalent in our society today. By taking such steps, they are at the forefront of long-term industrial transformation in the UK.

Better experience – EDF is working hard to improve the experience of their customers and have promised to ‘innovate to help all customers manage energy better.’ To get to this point, they are focussing on providing excellent customer service and building trust with their customers by making world-saving inroads into the field of low-carbon technology.

Better energy for all of society – EDF has promised to ‘lead the UK’s transition to safe, low carbon energy.’ This is as a consequence of the 2008 Climate Change Act, where the government drew up plans to reduce carbon emissions by at least 80% by 2050. EDF is leading the way to a decarbonised future, and the company plans to do more to expand its renewable footprint in the country.

To summarise ‘The Better Plan,’ EDF has 6 ambitions.

  • Zero harm to people
  • Better experience for customers
  • Leading decarbonisation
  • Strong finance and ethics
  • Excellence in nuclear
  • People as a force for good

EDF Energy: Company Facts

EDF Energy is owned by the French-state EDF group, Electricité de France. The company was formed in 2002 following mergers between London Electricity Plc, Seeboard plc, SWEB Energy plc, a combined cycle gas turbine power station and two coal-fired power stations.

They are now one of the UK’s largest generators and distribution network operators following their takeover of Britsh Energy in 2009.

As a company, they are focussed on producing low-carbon electricity and have invested in battery storage, tidal energy, and small modular reactors in their effort to provide ‘a cleaner, low-carbon future.’

EDF Energy: Contact us

Visit their website at https://www.edfenergy.com/ to access their online chat service.

To speak to an advisor over the phone, call 0800 096 4063.

Write to the company at:

EDF Energy

For complaints, call 0800 051 1643, or if calling from a mobile, 0113 8207292. The complaints team are available Monday-Friday, 8am – 5pm. Messages can be emailed to the complaints team at complaintresolutionmanager@edfenergy.com.

You can also get in touch with EDF Energy through their Facebook page, or their Twitter feed using @edfenergy.

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